Contact Center As A Service (CCaaS) News
The Dawn of AI Litigation: What CCaas and UCaaS Implementors Need to Know
By Martha BuyerWhile most vendors position themselves as the invisible layer facilitating customer communications for their clients, they’re about to[...]
Zoomtopia 2024: From CCaaS to Customer Experience Platform
By Sheila McGee-SmithZoom now has 1,300 Zoom Contact Center customers, including one vocal BPO.
UCaaS vs CCaaS: What’s the Difference & Which is Best For You?
By No Jitter StaffIt’s not UCaaS or CCaaS. Each solution fill different business needs, so your organization can benefit from[...]
No Jitter Roll: Highlighting Hardware for AI Factories; CCaaS and Mobile Device Management
By Matt VartabedianHPE and Nvidia collaborate for HPE Private Cloud AI, Penguin Solutions debuts Nvidia-powered solution for AI Factories, and[...]
At Interactions, NICE Says, “Put Up Your Dukes” to the UC Industry
By Zeus KerravalaCan NICE be successful in UCaaS? Yes, I think so. It’s easier for a CCaaS provider to set[...]
Zingly Emerges from Stealth Mode to Disrupt the Contact Center Industry
By Zeus KerravalaThe industry needs CCaaS to shift to a true CX platform where all a customer’s data is available[...]