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A Practical, Yet Powerful Voicemail Management Capability
White Label Communications is pleased to announce a new feature for voicemail playback that is designed to improve voicemail workflow and enhance end user experience: Voicemail Phone Number Playback. This capability is an especially useful feature for end users who are primarily retrieving voicemail messages through their desk phones.
End users who utilize White Label’s Desktop UC Application and/or White Label’s voicemail to email & voicemail transcription capabilities may not require Voicemail Phone Number Playback; however, it is common for end users in the hospitality/restaurant vertical market to only have access to a desk phone. As a result, if/when callers fail to leave a call back number in their voicemail message, our Voicemail Phone Number Playback feature captures and announces the caller’s ID.
Key Benefits for Your Customers:
- Streamlined Caller Identification: The caller’s phone number is announced as a part of the voicemail message, so end users can quickly identify the caller without having access to emails, White Label’s UC application or checking missed calls and contact lists, especially during hectic periods of the day.
- Prioritize With Ease: Users can quickly respond to voicemails knowing exactly what phone number to call back, saving time and improving responsiveness.
- Increased Productivity: By integrating this feature into their workflow, your customers will spend less time managing voicemails and more time on what matters most.
When Our Partners Succeed, White Label Communications Succeeds
Voicemail Phone Number Playback was added as a result of a White Label Partner securing an opportunity with a significantly sized national restaurant chain. This restaurant chain required this capability because:
- Voicemails with timely and important requests, updates, and cancellations were often left without contact information.
- Employees responsible for “bookings” were receiving voicemails and did not have access to a computer or smartphone and therefore could not see the associated contact information.
- By announcing the phone number as a part of the voicemail message, staff could quickly write down easy-to-hear contact information to make necessary return calls, especially during their busy lunch and dinner hours.
For current partners that may have questions regarding the Voicemail Phone Number Playback feature, please contact your partner development manager. For any prospective Partners that are interested in learning more, please schedule a discovery call today.