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Communications capabilities are essential to the success of organizations everywhere. Voice, e-mail, text messaging, multimedia messaging, file sharing, streaming video, conferencing, collaboration, and more – you can’t do business without them. But as traffic volumes and the number of communications services in use continue to grow, so do the IT and operational challenges.
Communications services have historically been provisioned by, and are of course still widely available from, broadband landline and wireless carriers who seek value-added revenue to offset the commodity nature of their “big dumb pipe” core businesses. But there are also numerous third-party solution suppliers, private implementations, and unified communications (UC) product and service capabilities. In addition, an increasing number of cloud-based services – many of which are often aimed squarely at consumer end-users rather than organizations – are seeing significant organizational application, and unfortunately often via backdoor or shadow-IT routes.