Unified Communications as a Service (UCaaS) News

CPaaS solutions offer numerous benefits that make them well-suited for the financial services industry. One key advantage is the ability to provide an omnichannel[...]

In today’s digital landscape, businesses must adapt quickly to meet evolving customer expectations and stay ahead of the competition. CPaaS[...]

Automatic Call Distribution (ACD): Streamlining Call Management Automatic Call Distribution (ACD) is a telephony system that automatically routes incoming calls[...]

In the last two parts we explained how our back-office training is handled. In short, after a partner signs up[...]

As experts that work with clients and their customers every day, we can all agree that seamless communication is essential.[...]

3CX has informed their resellers they are no longer supporting a base package of 4 simultaneous channels per PBX.  Moving[...]

Cloud-based Private Branch Exchange (Cloud PBX) has revolutionized the way businesses communicate. By leveraging the power of cloud technology, Cloud[...]

Thinking about reselling VoIP services but don’t know much about VoIP technology? No problem. This is one of the main[...]

In our last post, we detailed what our partners can expect during the initial onboarding process. Part 2 of our[...]

Interested in reselling SIP trunking services? Great! The opportunity for you to resell a SIP trunk service or two to[...]

Becoming a partner of White Label Communications doesn’t have to be stressful! Every partner who signs up with White Label[...]

Additional 10DLC functionality to prepare for the December 1st 10DLC deadline is now in your portal. The update includes the[...]

Q3 of 2024 has come to a close, and as expected, White Label’s US-Based Support team has a near perfect[...]

White Label Communications is excited to announce new and improved Click2Call capabilities.  As a reminder, Click2Call is a free application[...]

A reminder that 10DLC requirements for any phone number using SMS goes into full effect in December 2024. At that[...]

We are excited to announce two new additions to our Call Center as part of our 2024 initiative to expand[...]

Unified communications (UC) can be defined simply as the centralization of communication features integrated into a user-based application. Unified communications[...]

The landscape continues to evolve for service providers who have long relied on BroadSoft to power their voice and UCaaS[...]

Has your white label UCaaS provider recently been delivering less than their advertised 99.999% of reliability? If so, consider a[...]

In the 2020s, Unified Communications as a Service (UCaaS) has overtaken traditional VoIP services, such as legacy PBXs and simple[...]

Are you someone who enjoys helping others? Does technology interest you? Do you have a good head for business? How[...]

The landscape has dramatically shifted for service providers who have long relied on Metaswitch to power their voice and UCaaS[...]

As part of our commitment to providing reliable, high-quality calls, we’ve recently added a new feature to the webphone in[...]

Looking for the best VoIP reseller program so you can get information on how you can become a professional VoIP[...]

Technology is fallible so at some point, technology fails.  Your private label UCaaS provider should have the proper redundancies and[...]

The fact that technology is always changing in the business world makes it so that every business needs to keep[...]

In the modern telephony landscape, small business owners are met with several pivotal terms that define their communication capabilities: Cloud[...]

Now a user of White Label’s Unified Communications (UC) Client can manage all calls to their extension including their webphone,[...]

Faxing documents is perceived as secure, potentially more secure than email by some, but the convenience of email compared to[...]

Reminder to our White Label Communications partners – you can provide services in the United States and Canada! Whether your[...]

Reminder to our White Label Communications partners – you can provide UcaaS in the United States and Canada! That’s right,[...]

It should be no surprise to our Partners that White Label’s US-Based Support organization has a 100% Partner Satisfaction Rating[...]

Say goodbye to manual, repetitive audio recordings and say hello to saving time and resources!   We’re pleased to announce that[...]

UCaaS specialist Cloudli Communications is pursuing the micro-SMB to small business segment in the United States and is bringing in[...]

White Label’s Call Center Enhancements  As a part of our continuous development effort to enhance Call Center capabilities on behalf[...]

UCaaS provider Nextiva is expanding its customer experience portfolio with the acquisition of Thrio, a contact center software company, the[...]

We are thrilled to announce the completion of a significant $1.5 million network infrastructure investment at our three strategically located VoIP[...]

UCaaS specialist Cloudli Communications has named telecom veteran Jamie Minner as its new CEO, a telecom and UCaaS veteran.

It may seem like an odd thing to report, but on Wednesday January 3rd, White Label Communications DID NOT experience[...]

Prospects considering a relationship with White Label Communications often ask questions, and sometimes express anxiety, regarding the process of porting[...]

One of our competitors recently experienced a significant SIP Proxy outage impacting approximately 18% of their endpoints, disrupting businesses and[...]

White Label Communications is excited to announce the release of our Operator Console module as part of our Unified Communications (UC) client.[...]

White Label’s proprietary Atlas OS enables private labeling of unified communications and provides our Partners all workflow management tools through[...]

White Label Communications is excited to announce a new feature that will enhance the user’s conference bridge experience. Introducing the[...]

The cloud communications company has announced that Samuel Wilson, its interim CEO since November, will continue at the helm and[...]

The struggling UC giant, which filed for bankruptcy in February, has been granted court approval to being its financial restructuring[...]

Collaboration industry mainstays Cisco and Zoom make this year’s list of the hottest collaboration tools, as do a slew of[...]

The UCaaS leader, citing the challenging economic climate, revealed plans to cut 10 percent of jobs by the beginning of[...]

‘This is where you actually get this beautiful spectrum of capabilities that comes together. It’s not just about collaboration, it’s[...]

‘Communications can be an albatross with all the different channels and all the technology out there today. This drops everything[...]

From the largest online collaboration leaders to the UCaaS and team collaboration specialists that have been injecting their platforms with[...]

Nextiva has launched its new NextivaOne partner program as a ‘springboard’ to recurring revenue growth through the channel.

From the largest UCaaS and videoconferencing leaders, to the cloud communications newcomers that are making a splash, here are ten[...]

The UCaaS specialist is buying fellow cloud communications player Fuze in a deal that will expand 8x8’s global reach and[...]

Intermedia is targeting SMBs with customer-facing employees who can use contact center capabilities to step up their customer service game.

“If partners aren’t selling [networking] requirements and only focusing on the UC sale, well, then somebody else is,” Masergy’s Maurie[...]

The privately-held cloud communications specialist continues to smash its own records and brought in more than half of its revenue[...]

Mitel has named Daren Finney as its first-ever senior vice president of global channel sales. The company has also added[...]

Channel partners agree that cloud contact center is one of the hottest areas in IT right now. What isn’t clear[...]

Making the right decision on a UCaaS solution has never been more important, especially as master agents expect the meteoric[...]

After nearly a year and a half that showed the world just how crucial collaboration tools are, market leaders and[...]

The carrier giant and cloud UC provider are developing a co-branded UCaaS offering for enterprises, which will be a part[...]

The cloud UC provider’s new Partner Success Portal puts all its resources and new certifications in one place for partners,[...]

The technology partnerships that competing vendors rely on to serve up complete UCaaS solutions end in divorce, said 8x8’s SVP[...]

Sangoma partners have a lot to look forward to with the company’s $437 million acquisition of Star2Star. That’s according to[...]

In a surprise move, Sangoma and Star2Star are merging in a deal worth $437 million, creating a key rival for[...]

“It’s not too late! … [Partners] have to step on the pedal” and now is the time for even more[...]

“It’s not too late! … [Partners] have to step on the pedal” and now is the time for even more[...]

Avaya added a new face to its stable of master agent partners. Telecom Consulting Group (TCG) and its channel partners[...]

The SIP trunking services market has grown steadily for years as more companies migrate from legacy PBX and telco services.[...]

Unified communications vendor Avaya is rebranding its entire communications portfolio under the Avaya OneCloud name, effectively positioning itself as a[...]

In addition to revealing a formal partner program, Nextiva, a provider of UCaaS targeting SMBs, is staffing up its channel[...]

Andrew Pryfogle, chief market development officer at Pax8, said UCaaS providers have found a ‘greenfield’ in MSPs with a growth[...]

Businesses use on-prem and cloud-based unified communications (UC) to connect distributed workforces but often don’t realize the security threats hidden[...]

"Now more than ever, customers have really been looking for UCaaS and our partners can now execute faster when their[...]

CallTower is delivering a powerful COVID-19 Response Program to enable businesses with no-risk UCaaS and collaboration solutions.(PRWeb April 22, 2020)Read[...]

Channel-focused 8x8's channel chief John DeLozier talked about the firm's historical commitment to security and how its UCaaS platform is[...]

It’s a remarkable time to be a unified communications (UC)/unified communications-as-a-service (UCaaS) provider as the coronavirus pandemic has created astronomical[...]

Specialists to Boost Service Delivery for White-Label UCaaS Partners(PRWeb March 06, 2020)Read the full story at https://www.prweb.com/releases/reinvent_telecom_strengthens_partner_support_provisioning_product_teams/prweb16960344.htm

UC giant Avaya took to its annual event to formally introduce Avaya Cloud Office powered by RingCentral and highlighted its[...]

The deal with the cable giant unwinds Blueface's two-year old merger with U.S. UC competitor Star2Star communications.

Aircall, a leading provider of cloud-based phone and contact center solutions, joins with CNSG to offer a best-in-class UCaaS and[...]

As demand continues to escalate for Microsoft Teams Direct Routing, CallTower leverages unpredictability and missing feature gaps in Teams-delivering an[...]

'We want to have one primary, true UCaaS offering in the market,' Avaya's SVP of business transformation Dennis Kozak tells[...]

It’s time to catch you up on the channel now that you’ve returned from vacation. The newswires went a little[...]

By IntelePeer CPaaS, or communications platform as a service, is a cloud-based platform that allows your company to embed communications[...]

(Pictured above: Nextiva CEO Tomas Gorny at NextCon 2019 in Scottsdale, Arizona, Nov. 4. NEXTIVA NEXTCON — Nextiva on Monday[...]

In the world of unified communications (UC) and hosted telephony, if you’re not innovating, you risk falling behind your competitors.[...]

85 percent of Intermedia's new revenue is coming in through MSPs and partners selling bundled communications in a reseller model[...]

On the heels of its Telax acquisition, Intermedia is now offering Contact Center as a Service (CCaaS) in addition to[...]

UCaaS Provider’s Exceptional IP Communications Solutions Honored for Second Consecutive Year(PRWeb October 17, 2019)Read the full story at https://www.prweb.com/releases/reinvent_telecom_wins_2019_internet_telephony_hosted_voip_excellence_award/prweb16650621.htm

TeamMate Technology Founder to Tell How To Make It All Work Together(PRWeb October 10, 2019)Read the full story at https://www.prweb.com/releases/how_microsoft_teams_and_ucaas_are_a_great_match_for_telecom_resellers/prweb16638829.htm

Polycom’s former CEO, Mary McDowell, will take the reins at Mitel.

TBI is reporting massive revenue growth as partners adopt new networking and communications technologies. The master agent saw more than[...]

‘Customers are transitioning off a very old technology into a very new technology that offers them a tremendous benefit. It's[...]

Mitel would finally fulfill its dream of becoming a Tier 1 telecommunications player along with Cisco and Microsoft if it’s[...]

‘Partners that own the contract and handle billing are far more valuable in the long-run, and you can also bundle[...]

The 2019 Gartner Magic Quadrant UcaaS report this year includes only players that have UCaaS software application stacks, so seven[...]

‘It became clear we needed to address one main gap in our offering, and that was contact center,’ Intermedia CEO[...]

Exigo Technology Services UCilio™ Unified Communications services provides state of the art hosted PBX and Contact Center Services to customers.(PRWeb[...]

This new Invent certified integration provides MSPs and VARs with streamlined UCaaS client management.(PRWeb June 13, 2019)Read the full story[...]

Selling cloud communications shouldn’t be hard. When business leaders truly understand the value of unified communications as a service (UCaaS),[...]

Find out how Intermedia helped one of its solution provider partners add UCaaS to their line card and grow their[...]

Data centers are becoming more complex and still run the majority of workloads despite the promises of simplicity of deployment[...]

There’s arguably no technology topic that’s currently hotter than 5G. It was a major theme of the most recent Mobile[...]

This is the second installment of the blog series exploring how enterprises can realize the full transformation promise of the[...]

The good news is, there’s a lot of data coming into support organizations today through the many technologies and channels[...]

One of the strengths of internet of things (IoT) technology is that it can do so many things well. From[...]

As with any technology whose use is expanding at such speed, it can be tough to track exactly what’s going[...]

HPE GreenLake takes IT consumption in a new direction. It offers a catalog of pre-designed, end-to-end solutions, such as Big[...]

Get the IT scalability and flexibility necessary to move fast. HPE GreenLake Flex Capacity allows you to choose the technology[...]

Simplify the development, management, and security of your hybrid cloud. This quick video showcases five reasons why HPE ProLiant for[...]

In this short video, partners from HPE, The Sourcing Company, and Interxion describe how they provide customers with increased agility,[...]

Many hyperconverged solutions only focus on software-defined storage. However, many networking functions and technologies can be consolidated for simplicity and[...]

Business must move fast today to keep up with competitive forces. That means IT must provide an agile — anytime,[...]

As hybrid cloud deployments enfold, organizations can expect to encounter some long-term challenges. In a recent podcast, Dana Gardner, Principal Analyst[...]

Today’s travelers expect all the technology amenities of home while on the road. That includes, by a wide margin, better[...]

Healthcare adds up to nearly 18% of the U.S. gross domestic product, employing 11% of the national workforce, according to[...]

With SpaceX’s successful launch of an initial array of broadband-internet-carrying satellites last week, and Amazon’s surprising posting of numerous satellite[...]

It’s no secret that if you have a cloud-based e-mail service, fighting off the barrage of security issues has become[...]

NVMe stands for “non-volatile memory express” and is a host controller interface and storage protocol that was created to accelerate[...]

A few months ago, I wrote about the managed network services (MNS) market as the evolutionary direction of the network[...]

Nvidia is launching a new platform called EGX Platform designed to bring real-time artificial intelligence (AI) to edge networks. The[...]

This week SD-WAN vendor Cato Networks announced the results of its Telcos and the Future of the WAN in 2019[...]

If you use the internet (which you clearly do), you likely know how important it is to protect your data[...]

Network monitoring in the enterprise has never been easy. Even before organizations began moving software and infrastructure to the cloud,[...]

Hewlett Packard Enterprise was already the leader in the high-performance computing (HPC) sector before its announced acquisition of supercomputer maker[...]

This is the first in a two-part blog series that will explore how enterprises can realize the full transformation promise[...]

In recent years, a significant number of organizations have transformed their wide area network (WAN). Many of these organizations have[...]

Aggressive efforts to keep China-based telecom vendor Huawei out of the U.S. market by the Trump administration have thrust a[...]

Sometimes you see more than just the ordinary r, w, x and - designations when looking at file permissions on[...]

Cisco and Teridion have tied the knot to deliver faster enterprise software-defined WAN services.The integration links Cisco Meraki MX Security/SD-WAN[...]

Chip maker Qualcomm has lost a round in federal court over how much it charges makers of wireless devices for[...]

CallTower’s growth strategy continues with the appointment of channel sales veterans with vast, industry-leading UCaaS experience.(PRWeb April 17, 2019)Read the[...]

As UCaaS goes mainstream thanks to abundant customer demand, CRN rounded up six of the hottest UCaaS providers that solution[...]

Rumors are swirling that a private equity firm wants to buy Avaya. Avaya is considering a $5 billion leveraged buyout offer[...]

The need for safe, reliable, and easy-to-use communications tools has given rise to unified communications (UC), a strategy that integrates[...]

A lot can happen in a year, especially if you’re in the highly competitive UCaaS field. Last March, our first[...]

RingCentral's channel program's revenue grew 80 percent year-over-year, according to RingCentral's channel chief. The UCaaS player is doubling down on[...]

Cloud communications specialist Intermedia is making UCaaS selling more appealing for MSPs via its new analytics platform, Intermedia Unite Envision.

After years where the business remained static, text messaging is poised to make a bigger impact on the electronics comunications[...]

Many emerging technologies will impact business communications capabilities in the years to come, including Arificial Intelligence, blockchain, SD-WAN and others.

The cloud era is upon us, and the dawn of a new day has arrived. Technology is in the midst[...]

How are new, innovative technologies like AI driving the Future of Work and creating new opportunities in contact center and[...]

Creston announced it is now shipping the complete portfolio of Creston Flex Unified Communications solutions, spanning support for Microsoft Teams,[...]

Mitel announced the arrival of updates to its unified communications portfolio. The cloud communications provider is expanding its solution set[...]

Frost & Sullivan honored Fusion with a 2018 North American Hosted IP Telephony and UCaaS Growth Excellence Leadership Award. Riding[...]

While many of the solutions on the market today make collaboration easy regardless of location, not all are appropriate for[...]

Avaya announced that this year it will be working with NORAD to track Santa as he spreads cheer around the[...]

Communications capabilities are essential to the success of organizations everywhere. Voice, e-mail, text messaging, multimedia messaging, file sharing, streaming video,[...]

Momentum Telecom recently announced it now owns CloudNet Group.

The cloud era is upon us, and the dawn of a new day has arrived. Technology is in the midst[...]

RingCentral announced the appointment of Peter Hughes to the role of Regional Sales Vice President for the Asia Pacific (APAC)[...]

The federal government still has the cloud in its sights. There has been forward movement. And many understand the cloud[...]

Frost & Sullivan honored 8x8 with its 2018 North American Integrated CCaS and UcaaS Competitive Strategy and Leadership Award. 8x8[...]

SkySwitch has formed a new partnership that will enable white label resellers to navigate HIPAA laws with ease.(PRWeb December 06,[...]

This week, two ITEXPO participants made headlines, together. Telarus announced its partnership with Granite Telecommunications surpassed a million dollars in[...]

Today, cloud communications provider Mitel announced the Liverpool Football Club selected the member of the Gartner Magic Quadrant to be[...]

There's an oversupply of companies trying to sell unified communications solutions to SMBs, but cellular operators are ideally positioned to[...]

UC is a murky topic. Unified communications at its most basic level is voice, email, and presence/IM capability in an[...]

The cloud era is upon us, and the dawn of a new day has arrived. Technology is in the midst[...]

The cloud era is upon us, and the dawn of a new day has arrived. Technology is in the midst[...]

Avaya announced an enhanced Avaya Desktop Experience open SIP solutions to support an improved UCaaS user experience. The user experience[...]

Avaya's Jon Alperin is our latest Q&A subject for The Future of Work Expo, which will run Jan. 30 through[...]

Digerati Technologies announced a boost in UCaaS adoption, with T3 Communications, Inc. and Synergy Telecom unveiling new customer deployment plans.[...]

Vendors are pouring money and resources into the UCaaS space and the field of competitors is taking shape in earnest,[...]

The cloud era is upon us, and the dawn of a new day has arrived. Technology is in the midst[...]

Cloud solution provider RingCentral completed the acquisition of digital customer engagement platform Dimelo. Terms of the deal have not been[...]

Fusion is playing a pivotal role in digital transformation. The cloud services provider announced Costco Canada as its newest partner,[...]

Phone numbers are as important as ever-even among people who spend most of their time online. 83 percent of U.S.[...]

The cloud era is upon us, and the dawn of a new day has arrived. Technology is in the midst[...]

RingCentral announced a definitive agreement to acquire digital customer engagement platform Dimelo. The addition allows RingCentral the ability to offer[...]

PRESS RELEASE — CHANNEL PARTNERS EVOLUTION — PHILADELPHIA — Oct. 10, 2018 — Reinvent Telecom (Booth 440), an award-winning provider of private-label cloud-based Unified Communications,[...]

SkySwitch has integrated with Nomorobo to give white label resellers the ability to tame out-of-control telemarketers.(PRWeb October 09, 2018)Read the[...]

Consolidated Communications announced a new and improved ProConnect. The company's unified communications solution comes equipped with an enhanced feature set,[...]

The cloud era is upon us, and the dawn of a new day has arrived. Technology is in the midst[...]

Intelisys, a ScanSource company, and newly acquired Salesforce integration firm Canpango want to help its nearly 4,000 partners integrate CCaaS,[...]

(Pictured above: Rich McBee, president and CEO of Mitel, on stage at Mitel Next, Oct. 4, in Phoenix.) MITEL NEXT[...]

XMedius last week took the wraps off a new version of its unified communications platform. It released the news at[...]

The cloud era is upon us, and the dawn of a new day has arrived. Technology is in the midst[...]

Crestron has come out with a new soundbar for unified communications and collaboration in large meeting rooms. The Flex B100[...]

It's no surprise that in today's fast-paced offices knowledge workers are finding themselves completely swamped. Daily to-do lists, instant messaging[...]

This week, Yeastar unveiled Linkus, a unified communications app that enables CRM integration, IM, Presence as well as additional call[...]

The cloud era is upon us, and the dawn of a new day has arrived. Technology is in the midst[...]

Proprietors of FREESWITCH, SignalWire Inc, announced the immediate availability of SignalWire CLOUD its newest advanced communications platform. The new release[...]

After more than 13 years at CountrerPath, President and CEO Donovan Jones is resigning - as of today, as a[...]

Dialogic and friends deliver bespoke UCaaS solutions to small and micro businesses in Asia Pac.

Yamaha Unified Communications will be at SpiceWorld 2018 next month talking about its CS-700 Video Sound Bar, YAI-1 Conference Ensemble,[...]

Primus has launched a cloud-based collaboration solution that addresses the needs of businesses of all sizes. Called Primus UC, this[...]

Sangoma Technologies announced the release of Cloud PBXact UCaaS and SIPStation SIP Trunking service in the United Kingdom market.

Long-time handset maker Polycom, now part of Plantronics, is doing its part to deliver the latest phones to UC users[...]

Select Communications announced plans to build out its sales engineering staff. The expanded force will provide Select Communications with a[...]

Open offices comprise 70 percent of our work environments, and the average square feet per worker dropped from 225 to[...]

Future of Work Expo moderator Jon Arnold explains why artificial intelligence could bring the most exciting changes we've seen to[...]

This week, Knowlarity can officially put the Sunoray acquisition to bed with the completion of the purchase's second phase -[...]

Zscaler has received FedRAMP approval to provide its ZPA-Government cloud service to government agencies.

UC&C systems can help businesses ensure compliance and security. And there are a few things they should do before and[...]

Voice is a key building block of UCaaS, and VoIP and the Internet are strange bedfellows. The core protocols of[...]

Gartner has come out with a new Magic Quadrant for Unified Communications report. In it the research and advisory company[...]

Today, Parateum Corporation announced a North-African MVNE provider selected Parateum's Managed Service Platform, inking a deal worth $3 million over[...]

Evolve IP announced the acquisition of AiTech, a Minnesota-based UCaaS provider. The cloud communications additions furthers Evolve IP's strategy of[...]

The concept of a unified enterprise is starting to take hold, driven by unified communications technologies, along with comprehensive product[...]

Pace Telecom recently celebrated its 25th anniversary, and marked the occasion with the announcement of new services. On July 9th,[...]

(Insider Story)

Cisco Live kicked off this week in Las Vegas. The annual event is where Cisco shows off its latest and[...]

Shortly after talking the helm as Polycom, CEO Mary McDowell discussed her strategy for the company moving forward. One of[...]

If there’s one application that brings chills to the hearts of SD-WAN implementers it’s providing a predictable real-time voice service.[...]

Editor's note: This article was originally published in November, 2013. It was last updated in April 2017.Take a look at[...]

Last month Cisco announced two new room video systems called the Spark Room Kit and Spark Room Kit Plus. Behind[...]

Prime retail space is going vacant. The latest example of yet another retailer closing its doors is Payless Shoe Source.[...]

A telephony denial of service (TDoS) attack is a specific type of DDoS attack that originates from or is directed[...]

Many businesses with branch offices that have IP-enabled phones must decide what type of circuit medium to use for their[...]

Georgetown University is testing a cloud phone service intended to replace its 25-year-old system, which would cost millions of dollars[...]

Netscape provides an excellent illustration as to how tech darlings come and go.Netscape created and sold Navigator, the browser that[...]

I started my career as an analyst in 2001, and one of the first reports I wrote was on the[...]

Avaya is one of the largest providers of enterprise communications products and services. It is a complex company of 158[...]

Last week, Cisco held the European version of it’s Cisco Live event in Berlin. At these events, Cisco typically makes[...]

Google appears to have accidentally revealed its new group videoconferencing service for businesses on Tuesday, a week before a big[...]

Fuze, the Cambridge, Mass., unified communications-as-a-service company that recently scored an additional $104 million in funding, has named 25-year-plus tech[...]

Amazon today announced Chime, a unified communications as a service (UCaaS) offering hosted in Amazon Web Service’s cloud.Amazon is entering[...]

It all started with Voice over Internet Protocol (VoIP). Prior to VoIP, the PBX was totally independent with its own[...]

Companies looking for a new video- and teleconferencing system have a fresh face to turn to in the market: Amazon[...]

In the sports world there is no team more revered by its city than the Montreal Canadiens. With all due[...]