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We are pleased to announce that skill-based routing is now available as a ring strategy in our Call Center.
Use the skill-based ring strategy to streamline queue configurations, reports, and management of agents. Assign “skills” so that incoming calls will route to agents with the most relevant expertise, language proficiency, or technical know-how to resolve the customer’s inquiry. Whether it’s sales, technical support, or account management, callers are seamlessly directed to the right person, reducing frustration and improving first-call resolution rates.
For current partners that may have questions, please contact your partner development manager. For any prospective partners that are interested in learning more, please schedule a discovery call today.