January 29

No Jitter Roll: Avaya AI Updates; CCaaS, WFM Partnership

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By Dana Casielles
The latest news from Avaya and Google Cloud; 8×8 and Verint; Vyopta, startup Yac, and WebRTC standards body.

37% of Employers Would Rather Hire a Robot or AI Than a Recent Grad: ‘Theory Alone Is No Longer Enough’