Officers, Board Members and Staff

The Board of Directors

PRESIDENT

Bill "Phone Bill" McClain

Bill McClain, aka Phone Bill, began his career in networking over 34 years ago. Since then, Bill has created and grown two successful IT based businesses, Networking Solutions and StratusDial.

Aside from his professional achievements, Bill is known for his strong interpersonal skills and his ability to build strong, long-lasting connections. His genuine passion for empowering and supporting businesses has made him a sought-after mentor and coach within his organization and the industry.

Bill lives in Virginia with his wife and three children.

FIRST VICE PRESIDENT

Thomas Luksa

Thomas began his telecommunications career in the late 90's as an operations manager for SBC running analytics and process management for SBC and Pacific Bell call centers. Today He oversees operations for Landstar Telecom providing services in the K12, Public, Private and Government sectors.

SECRETARY/TREASURER

Andrea Robel

Besides growing up in and managing a family run grocery store and restaurant, Andrea’s 40+ years of telephony experience has equipped her with the skill set
and knowledge base needed to help build the CVA.. Having thrived in both the public and private telecommunications space, Andrea brings her passion for connecting business and customers to the CVA

Managing Director

Jeff Dworkin

Jeff has been part of the the telecommunications landscape since building his first IVR system in 1989. He brings his deep knowledge of marketing, sales, and engineering to the CVA

The Advisory Board

Markets and trends

Jon Arnold

Jon Arnold is Principal of J Arnold & Associates, an independent analyst practice providing thought leadership and go-to-market counsel, with a focus on the business-level impact of digital transformation on the future of work. Core areas of expertise include unified communications, cloud communications, collaboration, Artificial Intelligence, speech technologies, Internet of Things, contact centers and customer experience.

He has been consulting in many of these areas since 2001, and his independent practice was founded in 2005. JAA is based in Toronto, Ontario, and serves clients across North America as well as in Europe. 

CEO Success Content

Bill Miller

Bill is the author of The Rookie CEO, You Can’t Make This Stuff Up! and has held senior executive positions with Digium, Freedom Voice, Fujitsu, and 3Com in the VoIP and UCaaS world as well as several other tech companies. He writes and manages CEO Insights and is always looking for CEO Tips and contributions to add to this blog. His passion is to provide advisory and consulting services to CEOs and leaders of small and medium-sized companies.